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How to Delete Your AI Companion Account in 2026: Cancel, Delete, and Remove Your Data
Last updated: November 7, 2026.
Deleting an AI companion account sounds like a single button. In practice it is three separate jobs, and doing only one of them is the reason people keep getting billed, or keep worrying about old chats long after they thought they had left. The first job is cancelling the money: stopping a subscription from renewing in the place where you actually pay. The second job is deleting the account itself: removing your login, your saved companion, and your profile from the service. The third job, which almost no app completes automatically, is asking for your data to be removed — your chat history, generated images, voice notes, and the personal details you shared in conversation. This guide walks through all three jobs in the right order, app by app where the process is described in our other guides, and flags wherever an exact menu name, button location, or retention period could not be confirmed on an official help or privacy page.
It is based on public descriptions, privacy policies as summarised in our other guides, and general account-management practice in this category — not on invented hands-on test results. Menu labels in these services change without announcement, and some services handle deletion only through a support or privacy email rather than an in-app button. If the screen in front of you does not match the words below, trust the screen, look in Settings, Account, Privacy, or Subscription first, and use the provider's official support or privacy contact listed in its own privacy policy. Never follow deletion instructions from a lookalike site: start only from the provider's official domain or the official app you originally installed.
Quick verdict: Always cancel first, in the billing channel that took your money — the service's own website, Apple Subscriptions, or Google Play Subscriptions are three different systems, and deleting the app or the account does not reliably stop a renewal in another system. Then delete the account from inside Settings where that option exists, or by writing to support or the privacy contact where it does not. Then send a short written data-deletion request and keep the confirmation. If you only do one thing today, make it the cancellation check: confirm, in writing on screen, that your plan will not renew.
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Cancel, Deactivate, Delete, and Data Erasure: Four Different Words
Cancel means stop the next payment. You usually keep access until the end of the period you have already paid for, and your account, companion, and chats normally stay intact. Cancelling alone does not delete anything.
Deactivate or log out means step away. Logging out, uninstalling the app, or letting a free account go dormant leaves the account and its data on the company's servers. It stops nothing that is set to renew.
Delete the account means close the login and remove the profile and saved companion, subject to whatever the service's terms say about timing and what it must keep for legal or billing records. Deletion is usually permanent: you should expect your companion, its memory of you, and your generated media to be unrecoverable afterwards, which is the point — but it also means there is no undo if you change your mind a week later.
Data erasure is the privacy request underneath deletion. Even an account-deletion flow may keep some records for a stated retention period — for payment disputes, fraud prevention, legal compliance, or backup rotation — and anonymised or aggregated data may be kept in a form that no longer identifies you, depending on the privacy policy. If your reason for leaving is privacy, the written erasure request in Step 4 below is the part that matters most.
The Right Order: A Five-Step Checklist for Any App
- Save anything you genuinely want to keep, before you start. Download or screenshot the non-sensitive things you would miss — a character description you wrote, for example. Do not export or share intimate chat content to insecure places just for completeness; once deleted, most content cannot be restored, so be deliberate rather than exhaustive.
- Find out where you pay. Check your email receipts and your card statement for the biller's name, then check all three possible places: the service's website under Account or Subscription, Apple Settings under Subscriptions if you subscribed in an iOS app, and Google Play under Payments and Subscriptions if you subscribed in an Android app. Token packs and one-off purchases are usually non-renewing, but a subscription underneath them renews independently — check your checkout screen and your receipts.
- Cancel the subscription and capture proof. Complete the cancellation flow until you see a screen or email that says the plan is cancelled or will not renew, and note the date access ends. Screenshot that confirmation and keep the email. If you cannot find a cancel option, contact support before the renewal date — a deletion request sent after a renewal does not automatically refund it.
- Delete the account from inside the service, if it offers that option. Look in Settings, then Account, Privacy, or a similarly named section, for Delete Account, Close Account, or Delete My Data (the exact label varies). Expect an identity check: re-entering your password, confirming by email, or typing a confirmation word. Complete every step, including any confirmation link sent to your email, or the deletion may stay pending.
- Send a written data-deletion request and keep the reply. If there is no in-account deletion option, or if you want your underlying data addressed as well, write to the support or privacy address in the service's own privacy policy. Keep your message short, send it from the email address on the account, and keep the automated acknowledgement and any final confirmation with its date.
1. Candy AI — Cancel on the Web First, Then Delete
Candy AI is a web-first service and the best all-rounder in our general rankings, with deep character creation, consistent image generation, and voice features on paid plans. That web-first shape matters for leaving as well: subscriptions taken out on its website are managed on its website, not in an app store, so look for your billing status under your account or subscription settings on the official site first (the exact menu label varies). Its model is a hybrid subscription-plus-token system, so check two things when you cancel: that the subscription itself is set not to renew, and whether you hold a token balance. Unused tokens are, in general in this category, not refundable and do not survive account deletion (check Candy AI's current terms for its exact position) — if that matters to you, use or forfeit them knowingly before you delete, rather than discovering it afterwards.
For the account itself, look in account settings for a deletion or closure option; if you cannot find one, use the official support or privacy contact from its privacy policy and follow the written-request template below. Keep chats impersonal in any case: as noted in our privacy coverage, chats on major platforms in this category are stored on company servers and are not end-to-end encrypted, which is exactly why the written erasure request is worth sending even after an in-settings deletion appears to succeed.
Candy AI official site — manage or cancel your account in your subscription settings
2. DreamGF — Watch the Renewal Terms as You Cancel
DreamGF is built around detailed companion creation and a large community character library. The caution we give buyers applies in mirror image to leavers: this service has changed its pricing and billing model more than once, and first payments are often discounted while renewal amounts can be substantially higher. When you cancel, read the confirmation screen for the exact end date and for any statement about what happens to a remaining balance or credits, and do not rely on a headline price memory from when you joined — confirm the current terms on its official site. As with Candy AI, it is web-first in our coverage, so start in the subscription or account area of the official website rather than in an app store — unless your own receipt shows Apple or Google as the biller, in which case cancel there as well as telling the service.
For deletion, check account or privacy settings for a close or delete option; if the option is support-only, write from your account email, name the account clearly, and ask for both account closure and deletion of your chat, image, and profile data, subject to any legal retention the policy describes. Because community-created characters and your own saved designs can be involved, state plainly whether you are asking to remove a character you created as well as your account itself.
DreamGF official site — check your subscription and renewal status before you delete
3. FantasyGF — One Subscription, Plus Packs to Check
FantasyGF offers realistic and anime creators, large image batches, short video clips, and live voice calls on one subscription, with a published pricing ladder that we have described in our other guides as the most transparent in its tier. When you leave, that single-subscription shape is helpful — there is one renewal to stop — but media and content packs bought on top are a separate purchase history to check. Confirm the subscription is cancelled in your account settings on the official site (the exact label varies), note the access end date, and check whether any pack balance remains, on the general understanding in this category that consumed and unused add-on balances are not automatically refunded on deletion (check its current terms).
Its privacy terms, as noted in our earlier coverage, permit broad data sharing, which makes the third job — the written data request — especially relevant here. Look for a deletion option in account or privacy settings, and follow it with a short written request to the privacy contact in its policy asking for deletion of your account data and confirmation when it is complete. If you used live calls or voice messages, name voice data explicitly in that request rather than assuming “all my data” will be read the same way by every support team — it should be, but naming the categories costs you one line and removes ambiguity.
4. Nomi, Replika, and App-Store Subscriptions — Where the Billing Channel Decides
Nomi is the memory-first service in our coverage: companions reference past conversations and hold a stable personality over time, which means the data you are deleting is not just a profile but a long conversational memory. That is a reason to be thorough, not hesitant: delete the account through its settings or official support route, and in your written request refer to stored conversation and memory data as well as account details. Reported pricing and plan names change, so rely on your own subscription screen and receipts, not on any figure in a roundup.
Replika is the most app-centred service in this guide, with a generous free tier for basic text chat and paid tiers for voice, video, and additional modes. The app-centred shape creates the most common deletion mistake in the whole category: deleting the app from your phone, or deleting your account inside it, while a subscription bought through Apple or Google keeps renewing in the store. If you subscribed in-app, cancel in Apple Subscriptions or Google Play Subscriptions — whichever store took your money — and confirm the non-renewal there, as well as following Replika's own account-deletion route in its settings or help pages. Free accounts have nothing to cancel, but they still hold data: a free account you are abandoning for privacy reasons still deserves a deletion, not just an uninstall.
The same store rule applies to any other companion app you installed from an app store, including budget services covered in our roundups. Receipt first, store second, app third: that order finds the renewal wherever it actually lives.
A Written Deletion Request You Can Copy
Keep it factual and short. Send it from the email address on the account, to the support or privacy address given in the service's own privacy policy (confirm that address on the official site — do not copy an address from a third-party page):
Subject: Account and data deletion request. Hello — please delete my account and the personal data associated with it, including my profile, chat history, stored companion and memory data, generated images, and voice data, except for any records you are legally required to retain, which please identify. My account email is [your account email] and my username, if any, is [username]. Please confirm by email when the deletion is complete and state any retention period that applies. Thank you.
Do not include your password, card number, or government identification in that email unless the provider's own verified process specifically requires an identity check and explains why — and if it does, complete that check through the official site or app, not through an unexpected link in a reply. A legitimate deletion process needs to know which account is yours; it does not need your full payment details in plain email.
What Deletion Does Not Do — And What to Check a Month Later
- It does not refund the current period by itself. Cancellation normally leaves paid access running to the end of the term. Refunds, where offered at all, are a separate request governed by the seller's terms and, for store purchases, the store's refund policy.
- It does not erase copies outside the service. Screenshots you saved, images you shared elsewhere, emails the service sent you, and charges on your bank statement remain yours to manage. Delete local copies you no longer want, including in cloud photo and download folders.
- It may not be instant. Some services describe a processing window, a cooling-off or recovery period, or backup copies that age out on a schedule — check the relevant privacy policy for its stated window. Note the confirmation date and any stated completion date in your records.
- It does not cancel a different service. Each companion account is separate. If you tried three apps in one month — a very common pattern — you have three cancellations and three deletions to do.
A month after you leave, do a two-minute audit: search your inbox for renewal or “we miss you” billing notices from the service, check the card you paid with for any charge from its biller, and try signing in once — a deleted account should not simply open as before, though a service may offer to create a fresh account with the same email, which is not the same thing as your old account surviving. If a charge appears after a confirmed cancellation, dispute it first with the seller using your cancellation confirmation, and keep that confirmation until at least one full billing cycle has passed cleanly.
Thinking of Leaving Because of Cost or Privacy? Read This First
People delete companion accounts for three main reasons, and each has a smaller step worth considering before the permanent one — not as a reason to stay, but so deletion is a choice rather than a reaction. If cost is the reason, cancelling renewal and using the time you have already paid for, on a free tier afterwards if one exists, gives you the same financial result as deleting today without burning the account immediately. If a bad conversation or an unwanted character is the reason, deleting that companion or starting a new one inside the account is usually separate from deleting the account itself. If privacy is the reason, however, the smaller steps do not substitute: reducing what you share in future helps, but only cancellation plus account deletion plus a written data request addresses the account and history that already exist. And if you are leaving one service for another, delete the old one anyway once you have settled — dormant companion accounts with stored chats and a saved payment method are exactly the accounts people forget until a renewal reminds them.
FAQ
If I delete the app from my phone, is my account deleted? No. Uninstalling removes the app from that device only. Your account, subscription, and stored data remain with the service and, for store subscriptions, with Apple or Google. Cancel in the billing channel, then delete the account through the service.
Does deleting my account automatically cancel my subscription? Do not rely on it. Some flows warn you to cancel first or handle billing as part of deletion, but the safe order is always cancel first and capture the non-renewal confirmation, then delete. A deleted login can make it harder, not easier, to manage a subscription that is still live.
Will I get a refund when I delete? Not automatically. You normally keep access until the end of a paid period you have already bought. Any refund depends on the service's or the app store's own policy and circumstances. Ask separately, in writing, if you believe a charge was taken after a confirmed cancellation.
What happens to my companion, its memory, and my generated images? Expect them to be permanently removed as part of account deletion, subject to any retention the privacy policy describes, and expect them to be unrecoverable afterwards. Save the few non-sensitive items you truly want before you start, and assume everything else goes — that permanence is the purpose of deleting.
How long does deletion take? It varies by service, and exact timeframes differ by service — check the relevant privacy policy or your deletion confirmation. Some deletions complete immediately, others have a processing or backup-retention window. Keep the confirmation email and note any completion date it states.
Can I come back later with the same email? Usually you can create a new account with the same email after an old one is fully deleted, but it will be a new account — new companion, no old memory, no old purchases or token balance. Deletion is not a pause button; if you only want a break, cancel renewal and log out instead.
What if there is no delete button in the app or on the site? Use the written route: email the support or privacy contact listed in the service's own privacy policy, from your account email, using the template above, and keep the acknowledgement. Lack of a button does not remove your ability to ask for account closure and data deletion — it just means the process is handled by a person rather than a settings page.
I paid through Apple or Google. Who do I cancel with? With the store that billed you: Apple Subscriptions in your Apple account settings, or Google Play under Payments and Subscriptions. Then also delete the account with the companion service itself. Doing only one of those two steps is the single most common cause of unwanted renewals in this category.